"In the days following (the 9/11 Terrorist Attacks in NY), you played an indispensable role in planning and implementing several key Congressionally mandated initiatives designed to ensure that this nation's transportation systems were safe and secure... This involved multiple dependencies, a highly compressed implementation timeline, training shorfalls, and equipment backorders. Your leadership and perseverance was instrumental in fostering a sense of teamwork and initiative (and) the fruits of your labor are evidenced by the fact that all activities were completed ahead of or on schedule.
I am at a loss for words to fully articulate the magnitude of this challenge but suffice it to say that the numerous setbacks and challenges you encountered would have caused a lesser individual to capitulate to the seemingly insurmountable odds."
Excerpt from Commendation Awarded by the
Federal Security Director, Greater Rochester International Airport
US Transportation Security Administration